IT Support Executive

Hessle £23000 - £27000

IT Support Executive

Hull

Our client is a rapidly growing and market leading software solution provider who now seek to appoint a diligent and committed IT Support Executive.

As an IT Support Executive you will fulfil support duties to customers to ensure systems are kept operational, and in line with service level agreements and customer expectations.

Key duties will be

• Respond to inbound support enquiries promptly, with accuracy and attention to detail.
• Record all enquiries, communication and information in the relevant systems to assist you and colleagues with the best resolution and collaborative effort.
• Make use of data to achieve the best results and manage enquiries and communication to customers.
• Ensure you are focussed and efficient following the support processes for your allocated role on the helpdesk.
• Manage and support any backlog of issues and communicate with customers, managing expectation.
• Take responsibility for enquiries allocated to you and their resolution or management, ensuring you are proactive in giving customers the best service.
• Escalate enquiries on a course to exceed customer expectation.
• Carry out visits to clients sites as necessary - should there be a need to resolve issues in person

As a part of a smaller business, this role will provide you the opportunity to be a pivotal part of the support team in ensuring the best possible experience for the customers, assisting in the growth and development of the client base and in hand, the business.

If you are interested in exploring this role further, please apply on-line now for immediate consideration.