IT Technical Support Exectutive

Monmouth £25000 - £30000

Technical Support Executive

£25,000 - £30,000 (Dependent upon experience)


Our client is a Software house supplying an industry leading ERP solution into a large and rapidly growing sector. They are well established and have, through the ongoing addition of features and due to the targeted area of their customer base, enjoyed significant growth.

The software offers a unique, cloud based, end to end solution for their clients, front end, EPOS, ecommerce, stock management, analytics and full accounting capability. Due to a major acquisition by one of their largest customers, they’re about to undergo significant growth and, in support of this they seek to appoint another three Technical support professionals to the team.

Ideally you will be nr the office, in Monmouth and able to work in the office for 2 or 3 days per week but they’re flexible.

They’re an employer of choice - they offer full support, training and development and, with the ongoing growth, the opportunity for someone to grow and to develop their career within he company is assured. If you have proven experience in customer service, genuine interest and experience in IT, we’d like to hear from you…..

The role:

As a Technical Support Executive you will undertake network installations, server administration and remote support covering all elements of the customer’s IT function including infrastructure, networking, email support etc.

Key Responsibilities:

  • Liaise with customers to help diagnose problems, using the phone, video and via email
  • Resolve problems directly where possible
  • Logging support queries/tickets
  • Maintain ongoing communications with customers until resolution

Key Skills/experience:

Any or all of the following will be of interest -

  • Superb customer service skills - being able to articulate what excellence looks like
  • A sound understanding of Windows (XP through to Win10)
  • Networking Knowledge - understanding of TCP/IP, routing, LAN and WAN, VPNs
  • Experience of CSV based data, FTP principles and Excel
  • Having used a call logging system ITIL or knowledge of support processes
  • Experience of Magento, Shopify or admin of another online ecommerce platform.
  • Experience of being involved in projects
  • Inhouse experience of ERP systems, including the accounting element
  • Diagnosing and solving software faults

Overall, they seek someone with the right attitude so if you’re bright and keen to learn, have a passion for IT, please make an application.

They support and develop their staff and have created a great atmosphere in which the right person will develop their responsibility, skill sets and career.

If you are interested in this role, please apply online or contact Simon Collinson of Rockfield Specialist Recruitment.

Key info:




£25000 - £30000



Apply now